隐私政策

This Privacy Policy explains how Luma Paw Home collects, uses, and shares personal information when you visit or make a purchase from our Shopify store.

Information we collect

Depending on how you use the store, we may collect contact and delivery details, billing and transaction information, order and customer-service messages, personalization materials you send us, and technical information such as device, browser, IP address, and cookie data.

How we use information

We use personal information to process payments and orders, create approved personalized products, arrange delivery, provide customer support, prevent fraud, maintain and improve the store, meet legal obligations, and send marketing messages where you have consented or where permitted by law.

Personalization photos and files

Photos and other files submitted for customization are used to prepare proofs and produce your order. Please send only materials you have the right to use. We retain them only as reasonably necessary for order fulfillment, support, recordkeeping, and legal obligations.

How information is shared

We share information only as reasonably needed with service providers such as Shopify, payment processors, production partners, shipping carriers, analytics providers, and professional advisers, or when required by law. Shopify processes information under its own privacy terms.

International processing

Our business operates from China and serves customers in the United States and Canada. Your information may therefore be processed in countries other than your own, subject to appropriate contractual, technical, and organizational safeguards where required.

Cookies

Shopify and our service providers use cookies and similar technologies to operate the store, remember preferences, understand performance, and support security and marketing. Browser settings and any consent controls available on the store can be used to manage cookies.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or to object to or restrict certain processing. You may also unsubscribe from marketing emails at any time. To make a request, contact us using the address below. We may need to verify your identity.

Data security and retention

We use reasonable safeguards designed to protect personal information. No method of transmission or storage is completely secure. We retain information only as long as needed for the purposes described above, including legal, accounting, fraud-prevention, and dispute-resolution requirements.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children without appropriate authorization.

Changes and contact

We may update this policy to reflect operational, legal, or regulatory changes. For privacy questions or requests, email 3095408008@qq.com.